GDPR Policy

Futureproof Peptides respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, who we may share it with and the rights available to you under UK data protection law.

This policy applies when you visit futureproofpeptides.com, create an account, place an order, contact us, join our mailing list or otherwise interact with Futureproof Peptides.

Who We Are

Futureproof Peptides is the data controller responsible for the personal information covered by this policy.

If you have any questions about this policy or how your information is handled, please contact:

Email: info@futureproofpeptides.com
Website: https://futureproofpeptides.com

Information We Collect

Depending on how you use our website, we may collect:

• Your name
• Your billing and delivery address
• Your email address
• Your telephone number
• Your account login details
• Details of products ordered or viewed
• Payment and transaction information
• Messages, enquiries and correspondence
• Marketing preferences
• Affiliate account information
• Website usage information
• Your IP address, browser, device and approximate location
• Information collected through cookies and similar technologies

Payments may be processed by an external payment provider. Futureproof Peptides does not normally receive or store your complete payment card details.

How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us
• When you subscribe to receive marketing
• When you apply to become an affiliate or partner
• Automatically when you use our website
• From payment providers, delivery partners and other companies involved in fulfilling an order
• From advertising, analytics, affiliate and commercial partners where legally permitted

How We Use Your Information

We may use personal information to:

• Process, manage and deliver orders
• Take payments and issue refunds
• Create and manage customer accounts
• Respond to questions and provide customer support
• Send order confirmations and service messages
• Prevent fraud, misuse and unauthorised transactions
• Maintain the security of our website
• Improve our products, website and customer experience
• Analyse website traffic and sales performance
• Manage affiliates, promotions and partnerships
• Meet our accounting, tax and legal obligations
• Handle complaints, disputes and legal claims
• Send marketing emails where permitted by law
• Recommend products, offers or content that may be relevant to you

Our Lawful Bases

We rely on one or more of the following lawful bases when using personal information:

• Contract: Where the information is needed to process an order, take payment, arrange delivery or provide a requested service
• Legal obligation: Where we must keep or use information to meet legal, tax, accounting or regulatory requirements
• Legitimate interests: Where it is reasonably necessary to operate, secure and improve our business, prevent fraud, understand customers or promote relevant products
• Consent: Where you have actively agreed to a particular use of your information, including certain forms of email marketing and non-essential cookies

Where processing is based on consent, you may withdraw that consent at any time.

Sharing Information With Partners

Futureproof Peptides may pass personal information between trusted partners where this is necessary to operate the business, fulfil orders, provide customer support, deliver marketing or meet legal requirements.

These partners may include:

• Payment processors and financial service providers
• Delivery companies and courier services
• Warehousing, packaging and fulfilment providers
• Website hosting, IT and security providers
• Email marketing and customer management platforms
• Analytics, advertising and website optimisation providers
• Affiliate platforms and approved affiliate partners
• Customer support and communication providers
• Accountants, insurers, lawyers and professional advisers
• Fraud prevention and identity verification providers
• Business partners involved in providing a promotion, service or customer benefit

Only the information reasonably required for the relevant purpose will be shared. Partners acting on our behalf are expected to protect personal information, keep it secure and use it only for the agreed service.

Some partners may act as independent data controllers. Where this applies, they will be responsible for explaining how they use personal information under their own privacy policies.

We may also share information with a buyer, investor or successor if Futureproof Peptides sells, transfers or restructures all or part of its business. Appropriate confidentiality and data protection measures will be applied.

We will not give a partner permission to send its own electronic marketing to you unless you have consented or another lawful exception applies.

Email Marketing

Futureproof Peptides may send emails about:

• New products
• Special offers and discounts
• Product availability
• Research-related content
• Company news
• Competitions, promotions and partner offers
• Products similar to those you have previously purchased or enquired about

We may send marketing emails where you have actively subscribed or where the law permits us to contact existing customers about our own similar products and services.

When relying on the existing-customer exception, you will have been given an opportunity to opt out when your details were collected. Every marketing email will also include a clear way to unsubscribe.

You can stop receiving marketing emails at any time by:

• Clicking the unsubscribe link within an email
• Changing your account preferences, where available
• Contacting info@futureproofpeptides.com

Unsubscribing from marketing will not prevent us from sending essential service communications, including order confirmations, delivery updates, account security messages and responses to enquiries.

We may retain limited details on a suppression list after you unsubscribe. This allows us to record your preference and avoid sending further marketing to you.

Cookies And Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website and shopping basket working
• Remember preferences and account details
• Understand how visitors use the website
• Measure website and marketing performance
• Prevent fraud and improve security
• Display and measure relevant advertising

Where required, non-essential cookies will only be used after you have provided consent. You can change your cookie preferences using the controls available on our website or within your browser.

International Data Transfers

Some technology, payment, analytics or marketing providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy regulations, approved contractual protections or other safeguards recognised under UK data protection law.

You may contact us for more information about the safeguards used for international transfers.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment and accounting records may normally be retained for up to six years after the relevant transaction to meet tax, accounting and legal requirements.

Other information will be retained according to:

• The nature of the information
• The purpose for which it is used
• Legal and regulatory requirements
• The need to prevent fraud or resolve disputes
• Whether you continue to hold an account or relationship with us

Information that is no longer required will be deleted, anonymised or securely destroyed.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Accidental loss
• Improper use
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people and service providers that reasonably need it for legitimate business purposes.

No online system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us if you believe your account has been accessed without permission.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Complain about how your information has been handled

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, contact info@futureproofpeptides.com. We may need to request information to confirm your identity before completing your request.

Complaints

If you have concerns about how we use your information, please contact us first so we can investigate.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Third-Party Websites

Our website may contain links to websites operated by other organisations. Futureproof Peptides is not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing personal information.

Changes To This Policy

We may update this policy to reflect changes to our services, partners, legal obligations or data-handling practices.

The latest version will be published on this page with the updated revision date. Significant changes may also be communicated by email or through a notice on our website.